LinktGO support

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  • Can I use LinktGO for rental or hire cars?

    Can I use LinktGO for rental or hire cars?

    When driving a rental vehicle, please check with your rental company about how to pay for travel on toll roads, as many of their cars come equipped with toll payment accounts.

    If the car you’re renting isn’t already connected to a toll payment account, you can use LinktGO. Download and register the rental car to the app before driving on a toll road.

    When adding the vehicle, tap Rental Vehicle? to add an end date. This is the date and time you’d like LinktGO to stop applying the rental vehicle’s toll travel to your app. We recommend setting it to the time you return the rental car so that you don’t get sent the next driver’s trips. Don't worry, even after you've removed the vehicle, you'll receive your trips for payment.

    Android: Menu > My vehicles > Add vehicle

    iOS: More > My vehicles > Add vehicle

    If you set your end date for less than 24 hours, you may see a warning recommending you keep the vehicle registered for a minimum of 24 hours. When you travel on the roads below, it takes 24 hours for that road to register your arrangement with LinktGO. Arranging for less than 24 hours may result in a toll notice or toll invoice with added fees, so we recommend extending your registration time to ensure your toll travel is covered.

    Register for at least 24 hours if you plan to travel on the following roads:

    • Cross City Tunnel (NSW)
    • Sydney Harbour Bridge/Tunnel (NSW)
    • M5 South-West Motorway (NSW)
    • EastLink (VIC)

    If you've already travelled, LinktGO can cover travel for up to 3 days prior to registering to the app.

    See I took a trip before registering to LinktGO.

    Alternatively, you can open an account at linkt.com.au, to cover travel up to 7 days prior to registering.

  • I have a Linkt Tag account. Can I use LinktGO?

    I have a Linkt Tag account. Can I use LinktGO?

    LinktGO is not designed to be used in conjunction with an existing toll account, tag or pass. Using both may result in being double-charged.

    If you're a frequent toll road user, a tag account will save money on fees. If you already have a Linkt account, you can log in to your account using the Linkt app, which lets you top up, make payments and more on the go. Download here:

    If you decide you'd like to use LinktGO, for the best experience, we recommend removing the vehicle you plan to use with LinktGO from any existing account or pass before registering to LinktGO.

  • How do I get help with the LinktGO mobile app?

    How do I get help with the LinktGO mobile app?

    The LinktGO app support team is on hand to answer your inquires and receive your feedback.

    To get in touch, contact LinktGO through the Help Centre in the LinktGO app or send us a note.

    Contact LinktGO app user support